Prevention Services:

• Lifestyle improvement plan
• Patient care journal
• Patient Service Coordinator to follow-up on compliance with treatment regime

Enhanced Communication:

• Designated Patient Service Coordinator
• One point of contact
• Instant pick up or callback within 30 minutes
• Designated family spokesperson coordination service

Care Management:

• Personal patient update and care plan as needed after each visit
• In-office medications pick up for most acute illnesses
• Prescription synchronization
• Prescription renewal acted on proactively
• Scheduling of specialty care and studies
• Email appointment requests, questions and prescription inquiries
• Assistance with care coverage for out of town family and guest emergencies
• Arrangements for Direct Jet Insurance to transport traveling patients to accepting hospitals

Appointment Management:

• On-time appointment guarantee
• Reminder calls 48 hours prior to appointment
• Prevention appointments prescheduled
• Prescheduled school physicals and flu shots